Help Center
Find answers to common questions and get support
Getting Started
How do I create a profile?
Sign up with your email, complete your profile information, and upload photos to get started.
How does matching work?
Our algorithm considers your preferences, location, and interests to suggest compatible matches.
Can I change my location?
Yes, you can update your location in your profile settings at any time.
Messaging & Communication
How do I send messages?
Once you match with someone, you can start a conversation by visiting the Messages section.
Is there a translation feature?
Yes, we provide built-in translation to help bridge language barriers between Chinese and English.
Can I block someone?
Yes, you can block users from their profile or report inappropriate behavior through our safety features.
Account & Billing
How do I delete my account?
You can delete your account from the settings page. This action is permanent and cannot be undone.
What premium features are available?
Premium members get unlimited likes, advanced filters, read receipts, and priority support.
How do I cancel my subscription?
You can cancel your subscription in your account settings or through your app store account.
Still Need Help?
Can't find what you're looking for? We're here to help!
Email: support@nexusheart.com
Response time: Usually within 24 hours