Privacy Policy
Last updated: June 22, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, or contact us for support.
Personal Information:
- Name, email address, phone number
- Profile photos and personal descriptions
- Age, location, and preferences
- Messages and communications
Technical Information:
- Device information and IP address
- Usage patterns and app interactions
- Location data (with your permission)
- Cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our dating services
- Suggest potential matches based on your preferences
- Enable communication between users
- Ensure safety and prevent fraudulent activity
- Send you updates and notifications
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
With Other Users:
Your profile information and photos are visible to other users to facilitate matching. You control what information appears on your profile.
Service Providers:
We work with third-party companies to provide services like payment processing, data analytics, and customer support.
Legal Requirements:
We may disclose information if required by law or to protect the safety of our users.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data to another service
- Objection: Opt out of certain data processing activities
To exercise these rights, please contact us at privacy@nexusheart.com.
6. International Data Transfers
As we operate globally with users in China and the United States, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.
8. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@nexusheart.com
Address: NexusHeart Privacy Team, San Francisco, CA